We respectfully ask that you please choose carefully.

 

We are unable to refund for change of mind or wrong selection.

 

A refund, exchange or credit will be given if the product is deemed faulty, wrongly described, or does not do what it should within 7 days of purchase.

All postage or return delivery costs for refunded items, unless otherwise agreed by us at our discretion, is at the responsibility of the customer.

 

Please note that we strongly suggest using the original packaging where possible when returning furniture or homewares items.

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Returns and/or refunds are not possible without a valid INVOICE and Receipt of Purchase.

If accepted, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

 

If approved, you’ll be refunded on your original payment method.

 

Please remember it can take some time for your bank or credit card company to process and post the refund too.

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Discounted and Sale items sold "as is" and are not eligible to be returned or refunded. 

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RETURNS AND EXCHANGES

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If for any reason (other than change of mind) you are not completely satisfied with your  purchase, you may return the product to us in it's original "new and unused" condition within 7 days of the goods being dispatched for a credit or exchange.

 

New and unused means, all original tags attached and items unworn and unsoiled in original packaging. 

We are unable to accept items that are not in the original condition.

 

We reserve the right to refuse a product that we consider does not meet these requirements.

 

Please note that all sale items are fully non exchangeable or refundable unless the item is assessed as faulty. 

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Please note any returns will be issued with a credit note and/or a product exchange.   

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DAMAGES AND ISSUES

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At  O P E N  H O U S E  Furniture we take great care to ensure that your orders are packed and shipped safely to your chosen destination. However, due to the nature of transport & delivery, we cannot guarantee that your order will arrive in perfect condition.  Local & Interstate deliveries are completed by third party delivery contractors.  We are not responsible for any damages incurred during transit.  While we take every precaution to package your furniture securely and protect it from damage, we cannot be held liable for any damages that occur during transit.

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• Any damages that occur during shipping must be reported to us within 2 business days of receipt of your product.  We can then assist and support you with your logement of a claim with the third party freight provider. We will do our best in providing any documentation necessary to support your claim.

• For all bulky or heavy furniture orders, we use thrid party removalist delivery contractors as they are most suited to deliver large and heavy items.  

• If a claim is approved by the thrid party delivery contractor, we will either repair or replace the damaged item, depending on the severity of the damage and the availability of replacement pieces or parts and the outcome of the claim.

• If a replacement item is required, we will make every effort to get the replacement to you as quickly as possible. However, please be aware that replacement items may take several weeks/months to ship if the item is not in stock.

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By placing an order with us, you acknowledge and agree to these terms and conditions regarding our Delivery Policy.

 

While we strive to provide you with the best possible customer service and support, we cannot be held responsible for damages that occur during delivery and transport. If you have any questions or concerns regarding our delivery policy, please do not hesitate to contact us for further information.

 

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned. These may include custom products (such as special orders or personalised items), and textiles, homewares and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items, floor-stock purchases or gift cards.